Drops are limited and produced to order. That shapes everything below.
Size exchanges — yes, within 14 days
If it does not fit, we will exchange it for a different size. Unworn, unwashed, tags on, within 14 days of delivery. Email support@creasecult.com with your order number and the size you need. You cover return shipping; we cover sending the new one.
Exchanges are subject to remaining stock in your size. If your size is gone, we will refund you in full — you will not be stuck with something that does not fit.
Damaged, defective or incorrect — always
Report within 7 days of delivery to support@creasecult.com with your order number, photos of the item, and a line describing the problem. We will replace it or refund it, your choice, and we cover shipping both ways.
Change of mind on a drop item — no
Drop pieces are made in a fixed run after the window closes. We cannot return them to stock and we cannot resell them. Outside of a size exchange or a fault, drop purchases are final.
Last Line items
Last Line items can be returned unworn within 30 days for a full refund, less original shipping.
Cancellations
We can cancel before the drop window closes. After that, production has started.
Refund timing
Refunds go back to your original payment method within 5 business days of us receiving the return. Your bank may take another few days to show it.
Questions: support@creasecult.com